High-touch patient support, on every channel
Your patients manage 5+ medications and complex chronic conditions. They shouldn't have to wait on hold for a refill status. This AI agent handles refills, deliveries, med sync, MindHealthy, and billing questions — and knows when to bring in your pharmacy team.
C3 HealthcareRx Support
Powered by Lorikeet
Built for what C3 HealthcareRx needs
Care, Collaboration, and Compliance — extended to every patient conversation, around the clock.
Natural Conversations
Patients ask questions in their own words. Lorikeet understands context, handles follow-ups, and resolves issues—not just FAQ lookups.
Real Integrations
In production, Lorikeet connects to your pharmacy management system, EHR, and delivery tracking — so the AI can look up real order status and refill dates, not just talk about them.
Compliance Ready
Built for regulated industries. Guardrails, audit trails, and human escalation paths keep you compliant without slowing down.
Natural Language Workflows
Define support processes in plain English. No code required. Update policies instantly without engineering tickets.
Voice + Chat + Email
Same AI brain across every channel. Patients get consistent answers whether they call, chat, or email.
Deploy in Days
This entire demo—workflows, channels, knowledge base—was built in hours. Your production launch can be just as fast.
How we built this for you
We configured this entire demo in Lorikeet using your actual services and policies.
Connected Your Systems
Chat and voice channels with a live phone number, plus escalation paths to your pharmacy team at (888) 411-1520.
Wrote Your Workflows
6 natural-language workflows: refills & delivery, med sync & compliance packaging, MindHealthy, insurance & billing, account & service areas, and a smart router.
Added Your Knowledge
6 FAQ articles covering pharmacy services, home delivery, medication management, MindHealthy, billing, and patient privacy—instantly searchable by the AI.
Went Live
Chat and voice are working right now. Email and SMS work the same way when you're ready.
Your patients can call too
Same AI, same knowledge—just over the phone. Call to experience what your patients would hear when asking about refills, deliveries, or the MindHealthy program.
(984) 331-5136US number (Raleigh, NC) • Available 24/7
See exactly what we built
Everything is transparent. Open the Lorikeet sandbox to see the workflows, tools, and knowledge base powering this demo.
6 Workflows
Refills & delivery, med sync & packaging, MindHealthy behavioral health, insurance & billing, account & service areas, plus a smart router—written in plain English, not code.
Built-in Actions
Escalation, tagging, SMS, and conversation handoff are wired in today—in production, these connect to your pharmacy management system and EHR via API.
6 KB Articles
Your FAQs about pharmacy services, delivery, med sync, MindHealthy, billing, and privacy—the AI searches these to answer patient questions.
How Lorikeet works
No code required. Your team can build and update AI support agents directly.
1 Create Workflows
Workflows are your support processes written in natural language. Tell the AI what to do step-by-step:
If the patient asks about a delivery, explain that standard deliveries arrive within 3-5 business days. If the order is delayed, acknowledge the inconvenience and escalate to the pharmacy team.
Lorikeet understands context, handles edge cases, and follows your instructions precisely.
2 Connect Your Systems
Tools let the AI take real action—look up refill status, track deliveries, send SMS reminders, escalate to your pharmacy team. Connect any API:
- Pharmacy management system
- EHR / patient records
- Delivery and order tracking
- Claims and billing systems
No code required—just configure the endpoints and let Lorikeet handle the rest.
3 Add Your Knowledge
The knowledge base gives your AI instant access to your policies, FAQs, and documentation:
- Import from existing help centers
- Scrape public documentation
- Create manual articles
- Tag content for relevance
The AI retrieves relevant articles automatically—no training required.
4 Test and Deploy
Lorikeet provides built-in testing tools to validate your AI before going live:
- Simulations with mock data
- Test tickets for QA
- Guardrails for compliance
- Gradual rollout controls
Deploy to chat, voice, email, or SMS—same AI brain across every channel.
Ready to go live?
This demo is just the start. Let's talk about rolling this out to your patients across all 12 states you serve.
Schedule a Call